Ace Super Terms & Conditions — Complete Platform Usage Policy

1. Introduction & Applicability

These Terms and Conditions govern the use of the Ace Super platform (acesuper.bid) and all associated services. "Ace Super", "we", and "our" refer to the entity operating this platform. "User", "you", and "member" refer to any individual who accesses the Ace Super website or app.

By accessing, browsing, registering on, or using any service on Ace Super, you confirm that you have read and agreed to these Terms and Conditions in full. If you do not agree with any part of these terms, please discontinue use of the platform.

These Terms & Conditions shall be interpreted in accordance with the applicable laws and regulations of Bangladesh. ace super reserves the right to update these terms at any time — the effective date of any changes will be noted on the page.

2. Account Registration

To use Ace Super's services, you will need to create a personal account. You must provide accurate and complete information at the time of registration — providing false information may result in your account being suspended or closed.

• Only one account per person is permitted. Opening multiple accounts using the same mobile number, national ID, or device is strictly prohibited.
• Your account is strictly personal — you may not allow anyone else to use it.
• You are responsible for keeping your login credentials confidential. Never share your password with anyone.
• If you suspect unauthorized access to your account, contact Ace Super support immediately.
• If any of the details you provided at registration have changed, please update your account — outdated information may cause issues when processing withdrawals.

KYC (Know Your Customer) verification may be required by ace super, particularly for large withdrawal amounts. You may be asked to provide a photo of your national ID or passport. This information is kept secure in accordance with our Privacy Policy.

3. Eligibility & Age Requirements

To use ace super's services, the following eligibility requirements must be met:

• Age: You must be at least 18 years old. Account registration and gaming by minors is strictly prohibited.
• Mental Capacity: You must be in full mental capacity when managing your account.
• Prohibited List: If you have applied for self-exclusion from any gaming operator — either voluntarily or through a court order — you are not eligible to open an account with ace super.
• ace super Staff: Employees, directors, and their immediate family members affiliated with Ace Super are generally required to refrain from paid gaming.

Ace super may request proof of age at any time. Withdrawals may be placed on hold until age verification is complete. Accounts registered with a false date of birth will be terminated, and any associated winnings may be forfeited.

4. Deposits & Withdrawals

Ace super supports payments via the most widely used mobile banking methods in Bangladesh. The following payment rules apply:

• Minimum deposit is ৳100 BDT. The maximum deposit limit depends on your account tier and verification status.
• Deposits must come from a payment method registered in your own name — payments from third parties are not accepted.
• Withdrawals are generally processed within 3 to 5 minutes. However, delays may occur due to KYC verification or a security review.
• Withdrawals must be made to the same payment method used for the original deposit — this policy is in place to prevent money laundering.
• To withdraw bonus funds, you must first meet the specified wagering requirements.
• Ace Super does not charge any payment processing fees; however, your mobile banking provider may apply their own charges.

If you experience any issue with a deposit or withdrawal, please notify Ace Super's support team within 48 hours. Disputes reported after this window may be more difficult to investigate.

5. Bonuses & Promotions

Ace super offers a variety of bonuses and promotions. Each bonus has its own terms, which are clearly set out on the relevant promotions page.

• Wagering Requirement: The standard wagering requirement for Ace Super bonuses is 15x — meaning you must wager 15 times the bonus amount before making a withdrawal.
• Bonus Validity: Every bonus has a set expiry date. Once expired, any unused bonus funds and associated winnings will be forfeited.
• Single Bonus Policy: Multiple bonuses cannot be used simultaneously unless explicitly permitted by the promotion's terms.
• Bonus Abuse: If the same person attempts to collect bonuses using multiple accounts, all associated accounts will be closed.
• Right to cancel bonuses: ace super reserves the right to modify or cancel any bonus offer at any time.

If you're unsure about any bonus terms, ask support before claiming — once a bonus has been accepted, exceptions cannot be made on the grounds of not understanding the terms. ace super is committed to full transparency — no hidden conditions.

6. Betting & Gaming Rules

The following general rules apply when gaming and betting on Ace Super:

• Once a bet or game session has been confirmed, it generally cannot be cancelled. This rule applies strictly to in-play bets in Sports Betting.
• If a game or bet is left incomplete due to a technical error, Ace Super will investigate and make a ruling — that decision is final.
• For odds changes in Sports Betting, ace super uses data from accredited data providers. In the event of any dispute over a result, the official result shall be final.
• The game's RNG (Random Number Generator) is internationally certified and audited by an independent third party. All outcomes are completely random.
• Any winnings resulting from gameplay that exploits system errors or involves unusual betting patterns may be voided.

Ace Super reserves the right to close any market in live Sports Betting at any time — particularly for security reasons or where there is uncertainty around the official result.

7. Prohibited Activities

The following activities are strictly prohibited on Ace Super and may result in account closure and forfeiture of funds:

• Opening multiple accounts or using someone else's account.
• Bonus abuse — placing minimum-risk bets specifically to claim a bonus (bonus abuse / advantage play).
• Attempting to hack the platform or exploit any system vulnerabilities.
• Using funds derived from money laundering or any other illegal source on the platform.
• Colluding with others to influence the outcome of any match or game.
• Intimidating or harassing other users.
• Placing bets using automated bots or software.

Ace Super monitors all unusual activity and may launch an investigation into any suspicious cases. Where necessary, relevant information may be shared with law enforcement authorities.

8. Account Suspension & Closure

Ace super may temporarily suspend or permanently close an account in the following circumstances:

• For breaching any part of these Terms and Conditions.
• Failure to provide the required KYC verification documents, or providing incorrect information.
• If there has been no activity on the account for an extended period (generally 12 months).
• For security reasons — such as suspected unauthorized access.
• At the user's own request (self-exclusion).

Any legitimate balance remaining at the time of account closure (excluding bonus funds or amounts under investigation) will generally be refunded. Withdrawals may be placed on hold during an ongoing investigation.

If your account is suspended or closed, contact us to find out the reason and to submit an appeal Help Center Contact us.

9. Privacy & Data Protection

Ace super handles the collection, storage, and use of your personal data in accordance with our Privacy Policy. For more details, please visit Privacy Policy View page.

• Your personal information is never sold to third parties for marketing purposes.
• All data is secured with 256-bit SSL encryption.
• Where legally required, information may be disclosed to investigating authorities.
• To view or update your personal information, please contact our support team.

Ace Super uses cookies to enhance your platform experience. By browsing the site, you consent to the use of cookies.

10. Responsible Gaming

Ace super treats responsible gaming not just as a regulatory requirement, but as a core part of its platform culture. Every member enjoys the following benefits:

• Deposit limit: Set your own daily, weekly, or monthly deposit limits.
• Session Limit: Set a limit on how long you play in a single session.
• Cooling-Off: Take a cooling-off period of 24 hours to 30 days whenever you need a break.
• Self-Exclusion: For an extended break, you can temporarily or permanently close your account.

If you feel that gaming is causing problems for you or your family, please contact support immediately or visit the Responsible Gaming View page. We are ready to guide you toward professional support.

11. Intellectual Property

All content on the Ace Super platform — including logos, designs, text, graphics, and software — is the property of Ace Super or its licensors. Reproducing, copying, or distributing this content for any commercial purpose is strictly prohibited.

You may use the platform for personal, non-commercial purposes only. No content may be transferred to any third party without prior written permission from ace super.

12. Limitation of Liability

Ace Super strives to deliver its services to the highest standard. However, Ace Super will not be held liable in the following circumstances:

• When a game or bet is affected by a disconnection or slow internet connection.
• Service disruptions caused by issues with the user's own device or software.
• In the event of a delay or error on the part of a third-party payment provider.
• Force majeure events — such as natural disasters or government directives.

Gaming is inherently risky. Ace Super does not guarantee winnings. Users bear full responsibility for any financial losses. Never bet more than you can afford to lose.

13. Changes to Terms

Ace Super reserves the right to modify these Terms and Conditions, in part or in full, at any time. When changes are made:

• You will be notified of significant changes via your registered email or an in-profile notification before they take effect.
• The effective date of any updated terms will be clearly stated on this page.
• Continued use of the platform after updated terms have taken effect constitutes your acceptance of those terms.
• If you do not agree to the updated terms, you may request that your account be closed.

14. Contact

If you have any questions about these Terms and Conditions or need clarification on any point, please reach out to Ace Super:

• Live Chat: Directly within the platform — 24/7 in Bengali.
• Email: support@acesuper.bid — typically responds within 24 hours.
• Help Center: Help Center Common questions are answered on the page.

We believe that transparency and open communication are the foundation of lasting trust between Ace Super and its members.