Ace Super Privacy Policy — Our Full Commitment to Protecting Your Data

1. Introduction

Ace Super places the highest importance on the privacy of its members. This Privacy Policy explains in detail how personal information collected through the Ace Super platform (acesuper.bid) and its mobile application is managed and protected.

"Personal data" refers to any information that can directly or indirectly identify you — such as your name, mobile number, email address, or transaction details. Ace Super commits to never selling this information to third parties for marketing purposes.

This policy has been developed in alignment with applicable data protection laws in Bangladesh and international best practices. For as long as you remain a member of Ace Super, this policy will continue to protect your information.

2. What Information Is Collected

To deliver the Ace Super platform's services effectively, the following types of information are collected:

Ace Super collects only the information that is strictly necessary — nothing excessive or irrelevant is requested. The less data you need to provide, the better: that is a principle we firmly stand by.

3. How Information Is Collected

Ace Super collects information through several methods:

• Directly from you: Information you provide directly when filling out the registration form, completing KYC verification, contacting support, or updating your profile.
• Automatically: When you use the ace super website or app, information about your device, browser, IP address, and usage patterns is automatically logged.
• From the Payment Provider: When you transact via bKash or Nagad, transaction confirmation details are received directly from the payment system.
• From game providers: Records of the games you play are shared from the relevant game provider's system with ace super solely for accounting and fairness verification purposes.
• From Public Sources: To prevent fraud or money laundering, verification may occasionally be carried out against publicly available data sources.

4. How Your Information Is Used

Ace Super uses the information it collects for the following purposes:

• Account Management: Registration verification, login security, and account settings management.
• Payment Processing: Processing deposits and withdrawals, and maintaining transaction history.
• Service Improvement: Analyzing your preferences and usage patterns to make the platform more user-friendly.
• Security & Fraud Prevention: Detecting unusual activity and preventing multiple accounts.
• Responsible Gaming: Monitoring gaming patterns and issuing alerts when necessary.
• Compliance with Legal Obligations: Compliance with KYC, AML (Anti-Money Laundering), and all applicable laws.
• Support Provided: Resolving your complaints and questions quickly.
• Relevant Communications: Notifying you before a bonus expires, or about important account updates and policy changes.

Ace Super never sells your data to third parties for marketing purposes. Promotional communications are only sent to members who have opted in to receive marketing messages, either at registration or at a later stage.

5. Who We Share Your Information With

Ace Super shares your information only under strictly limited circumstances and with specific parties:

• Payment Processor: bKash, Nagad, and other payment gateways — solely for processing transactions. These parties are governed by their own privacy policies.
• Game Provider: Game providers including Pragmatic Play and Evolution Gaming receive limited data solely to ensure game fairness. These providers comply with international security standards.
• Technology Partners: Cloud storage and security service providers — strictly for platform operations, not for data analysis or marketing.
• Law Enforcement Agencies: Where required by a valid legal order or investigation — in such cases, Ace Super is obligated to comply with the law.
• Regulatory Authority: We may be required to share your information with relevant authorities to ensure licensing and compliance obligations are met.

Your personal information is never shared with any party beyond those mentioned above — advertisers and data brokers in particular are strictly excluded. This commitment is the cornerstone of Ace Super's privacy policy.

6. Data Security Measures

Ace Super uses industry-leading technology to keep your data secure:

• 256-bit SSL Encryption: Every piece of data traveling from your browser or app to Ace Super's servers is protected with bank-grade encryption — no one can intercept your information in transit.
• Password Hashing: Your password is never stored in plain text — it is hashed using the bcrypt algorithm. Even Ace Super staff cannot view your password.
• Two-Factor Authentication (2FA): OTP verification at login — even if someone knows your password, they cannot access your account without the OTP.
• Firewall & Intrusion Detection: Automated server-level systems detect unusual access attempts and take immediate action.
• Regular Security Audits: Third-party cybersecurity experts conduct regular audits of ace super's systems.
• Data Access Controls: Only the staff member whose role requires access to specific data can view it — no one has general access to the entire database.

However, no service can guarantee absolute security over the internet. To stay protected on your end, use a strong password and keep 2FA enabled.

7. Cookie Policy

Ace Super uses cookies and similar tracking technologies on its website and app. Cookies are small files stored in your browser that help the platform recognise you.

• Essential Cookies: Required to maintain login sessions and ensure platform security — the platform cannot function without these. These cookies cannot be disabled.
• Performance Cookies: Analyzing where the platform is slow or which pages have issues. All data is anonymized.
• Functional Cookies: To remember your language preference and theme settings, so you won't need to reconfigure them each time you log in.

Most browsers allow you to disable cookies, though doing so may affect the functionality of certain ace super features. For app users, this data is limited to local storage.

8. Data Retention Period

Ace Super keeps your data only for as long as necessary — not a moment longer.

• While Your Account Is Active: All data is retained from the time your account is opened until it is closed.
• After Account Closure: Due to legal obligations, transaction records may generally be retained for up to 5 years.
• KYC Documents: Even after account closure, certain records must be retained for a specified period in accordance with AML regulations.
• Log File: Access logs are typically retained for up to 90 days for security purposes.

Once the retention period ends, your data is securely deleted or anonymised in a way that makes it impossible to identify any individual.

9. Your Rights

As an ace super member, you have the following rights regarding your personal data:

• Right to Access: You may request to see what information Ace Super holds about you.
• Right to Rectification: If any of your information is incorrect, you may request that it be updated.
• Right to Erasure: You may request the deletion of any data that is not required to be retained under legal obligations.
• Right to Object to Processing: You may object to your information being used for specific purposes.
• Right to Opt Out of Marketing: You may contact support at any time to opt out of promotional messages.

To exercise these rights In the Help Centre Reach us via live chat or at support@acesuper.bid. All requests will be responded to within 30 business days of receipt.

10. Protection of Minors

Ace Super strictly does not collect information from or provide services to anyone under the age of 18. Age is verified at registration, and KYC documents may be requested if there is any doubt.

If a parent or guardian believes their child under the age of 18 has created an account on ace super, please email support@acesuper.bid immediately. We will investigate the account and take the necessary action. Ace Super follows the strictest standards when it comes to protecting minors — there are no exceptions.

11. Policy Changes

Ace Super may update this Privacy Policy when necessary. In the event of any changes:

• You will be notified at least 14 days in advance of any significant changes, via your registered mobile number or email.
• The effective date of any updated policy will be clearly displayed at the top of the page.
• Continued use of the platform after a new policy takes effect will be considered your acceptance of the updated terms.
• If you do not agree to the updated policy, you may request to close your account.

Ace Super is always working toward greater transparency — any policy update means better protection for you.

12. Contact Us

For any questions, requests, or complaints regarding the Privacy Policy, please contact ace super:

• Live Chat: Directly within the ace super platform — 24/7 in Bengali.
• Email: support@acesuper.bid — typically responds within 24 hours.
• Help Center: Help Center Common questions are answered in Bengali on the page.

Protecting your data is Ace Super's top priority. If you have any concerns, don't hesitate to reach out — we're always ready to help.