Safe Gaming
Ace Super believes gaming should be purely for enjoyment — not a source of stress, anxiety, or financial hardship. Learn about all our responsible gaming features.
Our Commitment
Everyone who comes to Ace Super is here for the fun — a bit of thrill, some excitement, or a good time chatting cricket with friends. But when gaming starts affecting everyday life — less time with family, growing financial pressure, or feeling restless without it — that's a sign something isn't right.
Ace Super hopes no one ever reaches that point. That's why we don't just provide entertainment — we also give every member the tools they need to stay within safe limits. For us, this isn't just a compliance requirement; it's a core part of who we are.
Responsible gaming doesn't mean quitting. It means making your own choices — how much time you spend, how much you set aside, and when to take a break. That control is entirely yours — Ace Super simply puts the tools to exercise it within your reach.
Many people new to online gaming in Bangladesh don't know when to stop or how to manage their spending. Ace Super's Responsible Gaming page exists to build that awareness — so every member knows what tools are available and how to use them when needed.
No one under 18 is permitted to register at Ace Super — this rule is strictly enforced. Age is verified at the point of registration, and a national ID may be requested if there is any doubt. Keeping minors away from gaming is one of our most important responsibilities.
Our support team isn't just for technical issues — if you have any concerns about your gaming, you can talk to them in Bangla. They'll listen without judgment, with genuine empathy, and help you take the right steps. You don't have to face this alone — Ace Super is always by your side.
Ask yourself one simple question to check if gaming is becoming a problem: "Am I playing because I enjoy it, or because I feel off when I don't?" If it's more the latter, it's time to pause and use any of the protection tools available on Ace Super.
If you have any concerns about your gaming, reach out now In the Help Center Reach out. We speak Bengali and we don't judge.
Learn to Recognize the Signs
Consider using Ace Super's protection tools if you experience any of the following:
Immediate assistance
Ace Super's Bangla support team is always here for you:
Protection Tools
Use these tools anytime to keep your gaming in check
Set your own daily, weekly, or monthly deposit cap. Once the limit is reached, deposits will automatically be blocked.
Decide in advance how long you want to play in a single session. Once that time is up, the platform will automatically alert you or log you out.
Set a maximum loss amount for a given period — once you hit that limit, deposits and bets will be paused for the rest of that period.
Take a cooling-off period of 24 hours to 30 days for a temporary break. During this time, you can still view your account but will not be able to place bets or make deposits.
For a long-term break, you can close your account for anywhere from 6 months to permanently. This request cannot be reversed once submitted — so please think it through carefully.
At regular intervals, the platform will remind you how long you've been playing and how much you've won or lost in that session.
How to Enable It
Activating any protection setting only takes a few minutes. Just follow the steps below:
Log in to Ace Super with your registered mobile number and password.
Click your name or profile icon in the top right corner and open "Account Settings".
Look for the "Responsible Gaming" section within Settings.
Set a deposit limit, session time, loss limit, or cooling-off period — whatever you need.
Enter the amount or duration and hit "Confirm" — it takes effect immediately.
Directly for self-exclusion In the Help Center Submit a request via Live Chat — our support team will assist you right away.
Do a self-check
Answer the questions below honestly — just for yourself:
Is the time you spend gaming creeping up — more than it used to be?
After a loss, do you try to win that money back on your next bet or the following day?
Have family or friends ever said anything or expressed concern about your gaming?
Are you using money from your salary or savings — funds meant for other essential needs — to fund your gaming?
Have you tried to stop gaming but found you couldn't?
Is gaming affecting your sleep, work, or studies?
If you answer "yes" to one or more of these questions, use Ace Super's protection tools or In the Help Center Speak up. It's not weakness — it's courage.
What Sets Ace Super Apart
It's not just about rules — we genuinely stand by every member
All responsible gaming information, warnings, and support messages are available in Bangla. There's no reason to miss out on help because of a language barrier.
No one under 18 can register. If there is any doubt, an NID is requested and the account remains inactive until verification is complete.
Ace Super's system automatically detects unusual gaming patterns and sends the member an alert — before any emergency action is needed.
Members can manage all protection settings on their own — no complicated process, everything is handled directly from your account.
Ace Super's team never judges you for asking for help — they listen with empathy and assist you in activating whatever you need.
Even during a cooling-off period or self-exclusion, your account balance remains fully secure — you can withdraw it once the break ends.
Help Center
Ace Super's own support team is always here for you
The fastest option. Log in to Ace Super and tap the chat button. You'll get an instant response in Bangla.
Email us at support@acesuper.bid. You'll typically receive a detailed response within 24 hours.
In the Help Center Find detailed responsible gaming guides and answers to common questions.
If you want to stop gaming right now, tell support "Please suspend my account" — it'll be done within minutes.
Questions & Answers
Frequently asked questions from the Responsible Gaming page
Stay happy, stay safe
Ace Super is with you every step of the way with all responsible gaming features. Join now and enjoy a safer gaming experience.